The equipment we purchase comes from working environments.
All equipment we process:
- Undergoes full hardware diagnostic testing. In the rare event a component fails, it is immediately replaced.
- Is carefully inspected for cosmetic damage and rated (good, excellent, fair, etc.).
- Is cleaned using antibacterial and environmentally safe products.
The cosmetic condition of each model is noted in the listing. Due to the volume of equipment that is processed through our facility and how quickly our inventory changes, we are simply unable to take photos of each individual unit. Because customers cannot see the actual unit being purchased, we offer a hassle-free return policy. Within fourteen (14) days of delivery, if you are unsatisfied with your purchase for any reason, it may be returned for a refund.
Below are our definitions of the cosmetic conditions:
Good: Normal wear for its age not affecting operation. (e.g. a small scratch or dent)
Excellent: Very minimal wear for its age.
Mint: No wear, like new condition.
New – Open Box: Mint condition including all original items from Apple.
Fair: Higher wear for its age and cosmetic or operational defect(s) noted in the item’s description. Fair Condition items are only available in the Scratch & Dent section.
The current stock count of each model is noted in its listing and updates real-time.
Unfortunately we do not ship retail orders internationally at this time. We apologize for any inconvenience.
Not satisfied with your purchase? Contact us within fourteen (14) days of delivery for a full refund. The customer is responsible for return shipping unless the return is due to an error on our part.
Please see the Warranty & Returns page for more details.
All products include a ninety (90) day hardware warranty starting the date the product is delivered. Please keep all packaging.
Customers can contact our Customer Service team by starting a Support Ticket. Tickets are answered in the order received.
Please see the Warranty & Returns page for more details.